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skills/crisis-playbooks/SKILL.md

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+---
+name: crisis-playbooks
+description: Use when incidents occur and you need pre-approved workflows, templates,
+  and escalation paths.
+---
+
+# Crisis Communications Playbooks Skill
+
+## When to Use
+- Service outages, security incidents, compliance/regulatory events.
+- Negative press cycles or social media escalations.
+- Sensitive executive/HR news requiring coordinated messaging.
+
+## Framework
+1. **Severity Matrix** – classify incidents (P1-P4) with response SLAs and approvers.
+2. **Escalation Tree** – who to notify, in what order, via which channels.
+3. **Message Kits** – holding statements, customer/partner/internal scripts, social/status updates.
+4. **Channel Sequence** – timeline for status page, email, press, social, internal posts.
+5. **Monitoring & Recovery** – tracking sentiment, rumor control, follow-up updates.
+
+## Templates
+- Incident briefing doc (facts, unknowns, owners, deadlines).
+- Approval checklist for legal/security/executive signoff.
+- Post-incident report with RCA, comms metrics, and improvement actions.
+
+## Tips
+- Rehearse quarterly with tabletop exercises.
+- Keep localized versions for regulated markets.
+- Archive every incident’s comms artifacts for compliance and learning.
+
+---