31 lines
1.1 KiB
Markdown
31 lines
1.1 KiB
Markdown
---
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name: reward-ops
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description: Use to run day-to-day loyalty reward catalog management and fulfillment.
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---
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# Reward Operations Skill
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## When to Use
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- Launching or refreshing reward catalogs.
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- Coordinating fulfillment vendors and automation.
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- Auditing operational readiness before major loyalty pushes.
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## Framework
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1. **Catalog Governance** – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization.
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2. **Fulfillment Automation** – points issuance, redemption logic, webhooks, notifications, support flows.
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3. **Risk & Compliance** – tax reporting, export restrictions, fraud detection, audit logs.
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4. **Support Runbooks** – escalation paths, refund policies, communication templates.
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5. **Continuous Improvement** – performance reviews, vendor scorecards, refresh cadence.
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## Templates
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- Reward catalog spreadsheet with governance fields.
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- Fulfillment flowchart (trigger → system → action → SLA).
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- Incident log + RCA template.
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## Tips
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- Maintain sandbox environments to test new rewards end-to-end.
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- Pair with finance/legal reviews for new reward types.
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- Keep member communications consistent by storing approved macros.
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---
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