32 lines
1.4 KiB
Markdown
32 lines
1.4 KiB
Markdown
---
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name: patient-journey-mapping
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description: Framework for documenting compliant patient journeys with touchpoints,
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consent, and escalation paths.
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---
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# Patient Journey Mapping Skill
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## When to Use
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- Designing education, onboarding, or adherence programs for patients/caregivers.
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- Aligning cross-functional teams on touchpoints, responsibilities, and data handling.
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- Preparing regulatory reviews that require end-to-end journey documentation.
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## Framework
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1. **Persona Canvas** – demographics, condition, motivators, fears, accessibility needs.
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2. **Journey Phases** – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs.
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3. **Touchpoint Inventory** – channel, owner, content theme, consent requirements, escalation notes.
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4. **Data & Consent Layer** – data collected per touchpoint, retention policy, opt-out mechanism.
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5. **Monitoring & Feedback** – metrics, VOC loops, safety/adverse event reporting flows.
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## Templates
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- Journey map worksheet (phase, touchpoint, message, KPI, compliance notes).
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- Consent + data handling checklist per touchpoint.
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- Escalation tree for medical, legal, or support interventions.
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## Tips
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- Co-create journeys with clinical + legal reviewers early to reduce rework.
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- Include accessibility guidelines (WCAG, language support) in each touchpoint.
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- Pair with `orchestrate-patient-journey` for automated journey blueprints.
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---
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