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skills/patient-journey-mapping/SKILL.md

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+---
+name: patient-journey-mapping
+description: Framework for documenting compliant patient journeys with touchpoints,
+  consent, and escalation paths.
+---
+
+# Patient Journey Mapping Skill
+
+## When to Use
+- Designing education, onboarding, or adherence programs for patients/caregivers.
+- Aligning cross-functional teams on touchpoints, responsibilities, and data handling.
+- Preparing regulatory reviews that require end-to-end journey documentation.
+
+## Framework
+1. **Persona Canvas** – demographics, condition, motivators, fears, accessibility needs.
+2. **Journey Phases** – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs.
+3. **Touchpoint Inventory** – channel, owner, content theme, consent requirements, escalation notes.
+4. **Data & Consent Layer** – data collected per touchpoint, retention policy, opt-out mechanism.
+5. **Monitoring & Feedback** – metrics, VOC loops, safety/adverse event reporting flows.
+
+## Templates
+- Journey map worksheet (phase, touchpoint, message, KPI, compliance notes).
+- Consent + data handling checklist per touchpoint.
+- Escalation tree for medical, legal, or support interventions.
+
+## Tips
+- Co-create journeys with clinical + legal reviewers early to reduce rework.
+- Include accessibility guidelines (WCAG, language support) in each touchpoint.
+- Pair with `orchestrate-patient-journey` for automated journey blueprints.
+
+---