1.7 KiB
1.7 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| manage-trust-communications | Produces messaging, FAQs, and escalation workflow for financial incident or policy change communications. | /financial-services:manage-trust-communications --scenario "Rate Increase" --audience retail --channels email,in-app,support --sla 48h |
Command: manage-trust-communications
Inputs
- scenario – trigger description (rate change, outage, compliance update, incident).
- audience – retail | smb | enterprise | investor | partner.
- channels – email, in-app, push, support, field, PR (comma-separated).
- sla – response timeframe (24h, 48h, 72h, custom).
- severity – info | warning | critical.
Workflow
- Context Gathering – capture scenario details, impacted products, regulators, and stakeholders.
- Message Architecture – craft headline, supporting details, disclosures, and CTAs per audience.
- Approval Workflow – route to legal, risk, and exec sponsors with tasks/SLA tracking.
- Distribution Plan – map channels, sequencing, assets, and owner handoffs.
- Monitoring & Follow-up – define sentiment KPIs, escalation triggers, and post-mortem tasks.
Outputs
- Communications brief with messaging, disclosures, and channel plan.
- FAQ + support script pack with escalation guidance.
- Trust KPI tracker with sentiment metrics and follow-up actions.
Agent/Skill Invocations
trust-communications-lead– authors messaging + coordinates distribution.trust-compliance-director– validates disclosures + regulator requirements.regulator-briefing-playbookskill – formats updates for legal/regulatory stakeholders.customer-trust-dashboardskill – establishes monitoring + reporting structure.