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skills/customer-trust-dashboard/SKILL.md

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+---
+name: customer-trust-dashboard
+description: Reporting framework for monitoring trust, sentiment, and regulator-facing
+  KPIs.
+---
+
+# Customer Trust Dashboard Skill
+
+## When to Use
+- Tracking impact of communications, outages, or policy changes on customer trust.
+- Preparing exec/regulator updates on sentiment, complaints, and remediation status.
+- Coordinating GTM, support, and risk teams on follow-up actions.
+
+## Framework
+1. **KPI Stack** – sentiment, NPS, complaint volume, escalation stage, resolution SLA, refund exposure.
+2. **Segmentation** – audience (retail, SMB, enterprise), geography, channel, product.
+3. **Signal Sources** – support tickets, surveys, social monitoring, regulator portals, payments data.
+4. **Alerting Rules** – thresholds, triggers, routing to comms/legal/risk teams.
+5. **Action Register** – log remediation tasks, owners, due dates, and status for transparency.
+
+## Templates
+- Dashboard layout with hero metrics, drill-down tabs, and commentary sections.
+- Incident log sheet tied to metrics for root-cause tracking.
+- Weekly trust report template for leadership + regulator sharing.
+
+## Tips
+- Blend quantitative trends with qualitative excerpts for context.
+- Keep a “regulator ready” version with evidence attachments and approvals.
+- Pair with `manage-trust-communications` and `review-financial-campaign` outputs.
+
+---