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skills/program-ops/SKILL.md

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+---
+name: program-ops
+description: Use when standardizing event workflows, tooling, and routing across portfolios.
+---
+
+# Event Program Operations Skill
+
+## When to Use
+- Scaling events across regions/vendors.
+- Auditing operational process gaps.
+- Onboarding new ops managers or agencies.
+
+## Framework
+1. **Workflow Map** – intake → approval → production → promotion → execution → follow-up.
+2. **Tool Stack** – registration, streaming, badge printing, analytics, project management.
+3. **Data Flow** – how registration, attendance, engagement sync to CRM/MAP.
+4. **Governance** – templates, RACI, change control, compliance requirements.
+5. **Vendor Management** – criteria, scorecards, contract checkpoints.
+
+## Templates
+- SOP library (registration setup, badge printing, shipping, onsite checklists).
+- Timeline templates by event type.
+- SLA tracker for response times and escalation.
+
+## Tips
+- Automate reminders and approvals with project tools.
+- Keep runbooks for each event archetype.
+- Align with Security/Legal for data/privacy compliance.
+
+---