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segmentation Use when designing filters, suppression logic, and personalization cohorts for campaigns or automations.

Advanced Segmentation Playbooks

When to Use

  • Planning campaigns requiring persona, lifecycle, or behavioral splits.
  • Creating suppression logic to protect deliverability and compliance.
  • Building engagement tiers for experimentation and reporting.

Framework

  1. Lifecycle Grid axis of lifecycle stage vs engagement level.
  2. Data Integrity confirm consent, field completeness, and recency.
  3. Priority Scoring route high-value segments to premium workflows.

Checklist

  • Primary filter (persona, stage, product usage)
  • Secondary filters (intent, region, business size)
  • Suppress: unsubscribed, bounced, low engagement, legal blocks
  • Personalization fields: {{first_name}}, {{company}}, dynamic modules

Templates

  • Segmentation Matrix: See assets/segmentation_matrix.md for tier definitions and logic examples.
  • Launch Tiering VIP, Prospects, Dormant with separate cadence and pacing table.
  • Signal-Driven product milestones trigger micro-segments; includes trigger → audience matrix.
  • Compliance Safe CASL/GDPR consent matrix + suppression filters by region.

Tips

  • Keep segment definitions in a shared schema doc for consistency.
  • Use dashboards to monitor size changes week over week.
  • Pair segmentation with A/B testing to validate hypotheses.