1.5 KiB
1.5 KiB
name, description, usage
| name | description | usage |
|---|---|---|
| launch-adoption-program | Generates an adoption program plan covering onboarding assets, automation, and success plays. | /customer-marketing:launch-adoption-program --segment smb --product "AI Copilot" --objective activation |
Command: launch-adoption-program
Inputs
- segment – customer cohort (SMB, MM, enterprise, vertical).
- product – product/feature focus.
- objective – activation, feature adoption, cross-sell readiness.
- timeline – optional start/end dates.
- constraints – optional notes (limited CS bandwidth, compliance, etc.).
Workflow
- Program Intake – review success goals, telemetry gaps, stakeholder expectations.
- Playbook Draft – outline touchpoints (email/in-app, webinars, office hours, community).
- Content & Assets – recommend guides, videos, success plan templates.
- Automation Wiring – map triggers, tools, and routing rules (CS, marketing automation, product notifications).
- Measurement Plan – define activation metrics, adoption goals, feedback loop.
Outputs
- Adoption playbook timeline (touchpoint, owner, channel, asset).
- Asset checklist + content brief for gaps.
- Dashboard requirements + SLA tracker.
Agent/Skill Invocations
adoption-program-manager– drives execution + enablement.expansion-playsskill – suggests follow-on offers post-adoption.customer-insightsskill – ensures telemetry signals are wired.