gh-gtmagents-gtm-agents-plugins-customer-journey-orchestration/commands/implement-actions.md

name, description, usage

name	description	usage
implement-actions	Converts prioritized journey initiatives into coordinated execution plans with measurement.	/customer-journey-orchestration:implement-actions --initiative "Onboarding Refresh" --timeline 60d --owners "marketing,product"

Command: implement-actions

Inputs

• initiative – name of the prioritized journey program.
• timeline – duration or deadline (e.g., 60d, 2026-01-15).
• owners – comma-separated list of accountable teams.
• budget – optional resource or dollar allocation.
• kpis – optional key metrics to monitor.

GTM Agents Pattern & Plan Checklist

Mirrors GTM Agents orchestrator blueprint @puerto/plugins/orchestrator/README.md#112-325.

• Pattern selection: Implementation runs pipeline (plan → workstreams → change mgmt → measurement → governance). If workstreams can execute in parallel, document a diamond segment with merge gate in the plan header.
• Plan schema: Save .claude/plans/plan-<timestamp>.json capturing initiative, timeline, task IDs, parallel groups, dependency graph (marketing, product, ops, enablement), error handling, and success metrics (KPI targets, VOC improvements).
• Tool hooks: Reference docs/gtm-essentials.md stack—Serena for instrumentation/config diffs, Context7 for SOPs, Sequential Thinking for retros, Playwright for experience QA if required.
• Guardrails: Default retry limit = 2 for blocked workstreams; escalation ladder = Journey Ops Owner → CX Strategist → CCO/Product leadership.
• Review: Run docs/usage-guide.md#orchestration-best-practices-puerto-parity before execution to confirm owners, dependencies, deliverables.

Workflow

1. Plan Assembly – pull prioritized gap details, define scope, deliverables, and success metrics.
2. Workstream Breakdown – create task tree (content, product, ops, enablement) with owners + dependencies.
3. Change Management – map approvals, communications, enablement, and risk mitigation steps.
4. Measurement Setup – configure instrumentation, dashboards, VOC checkpoints, and cadence of reviews.
5. Launch + Governance – track execution status, surface blockers, and log outcomes for future journey reviews.

Outputs

• Initiative playbook (timeline, tasks, owners, KPIs, risks, communications plan).
• Dashboard + tracker links for ongoing monitoring.
• Post-implementation recap capturing results and learnings.
• Plan JSON entry stored/updated in .claude/plans for audit trail.

Agent/Skill Invocations

• journey-ops-owner – coordinates execution and governance.
• governance skill – ensures approvals + documentation.
• voice-of-customer skill – keeps measurement tied to customer feedback loops.

GTM Agents Safeguards

• Fallback agents: document substitutes (e.g., CX Strategist covering Journey Ops Owner) if leads unavailable.
• Escalation triggers: if KPIs miss guardrails twice or blockers persist beyond SLA, escalate to CX/Product leadership per GTM Agents rip-cord.
• Plan maintenance: update plan JSON/change log whenever scope, owners, or measurement cadences change to maintain GTM Agents audit parity.

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