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commands/monitor-retention.md

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+---
+name: monitor-retention
+description: Builds retention dashboards, signal briefs, and recommended save plays per cohort.
+usage: /customer-analytics:monitor-retention --window quarter --grouping "plan,persona" --include-expansion true
+---
+
+# Command: monitor-retention
+
+## Inputs
+- **window** – analysis window (month, quarter, rolling-90d).
+- **grouping** – comma-separated dimensions (plan, persona, region, product, acquisition-channel).
+- **include-expansion** – true/false to show upsell impact alongside churn.
+- **signals** – optional list of metrics to emphasize (usage, support, sentiment, billing).
+- **format** – dashboard | deck | brief.
+
+## Workflow
+1. **Data Refresh** – query billing, product telemetry, support, survey, and pipeline sources.
+2. **Cohort Calculations** – compute retention, churn, expansion, and health indexes per grouping.
+3. **Signal Detection** – surface top risk/improvement cohorts with quantified impact.
+4. **Play Recommendations** – map cohorts to lifecycle or CS save plays with owners.
+5. **Packaging** – produce dashboards/decks plus action trackers for leadership reviews.
+
+## Outputs
+- Retention dashboard with drillable cohorts.
+- Signal brief highlighting risks/opportunities + recommended plays.
+- Action tracker with owners, due dates, and success metrics.
+
+## Agent/Skill Invocations
+- `retention-analyst` – leads analytics + insights.
+- `segmentation-architect` – ensures segment definitions align.
+- `customer-insights-partner` – adds qualitative proof.
+- `retention-dashboard` skill – provides visualization templates.
+- `save-play-library` skill – links insights to remediation programs.
+
+---