32 lines
1.3 KiB
Markdown
32 lines
1.3 KiB
Markdown
---
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name: community-kpi-dashboard
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description: Measurement system tracking engagement, health, and business impact of
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community programs.
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---
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# Community KPI Dashboard Skill
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## When to Use
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- Establishing community OKRs or executive scorecards.
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- Reporting on quarterly community performance.
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- Tying community metrics to pipeline, retention, or product adoption.
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## Framework
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1. **Health Metrics** – member growth, activation rate, return visitors, content contributions.
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2. **Engagement Metrics** – participation per program, thread depth, event attendance, response SLAs.
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3. **Advocacy Metrics** – champions created, referrals, case studies, beta participation.
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4. **Business Impact** – influenced pipeline, expansion rate, churn reduction, product usage deltas.
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5. **Trust & Safety** – moderation actions, escalation time, sentiment shifts, NPS.
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## Templates
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- BI dashboard schema with recommended charts + filters.
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- KPI definition sheet detailing owners, data sources, refresh cadence.
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- Executive digest template translating stats into decisions/asks.
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## Tips
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- Blend qualitative highlights with quantitative charts for context.
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- Instrument campaigns/programs with UTM or CRM links to show attribution.
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- Pair with `design-community-strategy` to keep KPIs aligned to objectives.
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---
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