32 lines
1.3 KiB
Markdown
32 lines
1.3 KiB
Markdown
---
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name: community-insight-taxonomy
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description: Tagging schema for classifying community signals by persona, journey,
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and business impact.
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---
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# Community Insight Taxonomy Skill
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## When to Use
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- Standardizing feedback tagging across forums, events, surveys, and interviews.
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- Sharing structured insights with product, marketing, or CS teams.
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- Powering dashboards and AI routing for community signals.
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## Framework
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1. **Persona Dimension** – builders, admins, execs, partners, champions, newcomers.
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2. **Journey Stage** – onboarding, activation, adoption, expansion, advocacy, lapse.
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3. **Driver Dimension** – product, support, education, pricing, community experience, roadmap.
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4. **Sentiment & Urgency** – positive/neutral/negative + severity/impact.
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5. **Business Linkage** – map to ARR tier, account health, opportunity pipeline, or churn risk.
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## Templates
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- Tag dictionary with definitions, examples, and confidence guidelines.
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- Airtable/Sheet schema with validation + automation hooks.
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- Quick-reference cheatsheet for moderators/interviewers.
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## Tips
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- Run monthly taxonomy reviews to merge duplicates and add emerging themes.
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- Capture "what good looks like" examples to maintain consistency.
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- Pair with `run-member-insight-sprint` for auto-tagged datasets.
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---
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