32 lines
1.3 KiB
Markdown
32 lines
1.3 KiB
Markdown
---
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name: moderation-safety-playbook
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description: Guidelines and workflows for community moderation, trust & safety, and
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escalation.
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---
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# Moderation & Safety Playbook Skill
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## When to Use
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- Launching or scaling moderated forums, chats, or live events.
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- Training moderators, ambassadors, or vendors on policies.
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- Handling escalations, abuse reports, or crisis communications.
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## Framework
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1. **Policy Matrix** – code of conduct, content types, enforcement tiers, regional considerations.
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2. **Workflow** – intake → triage → resolution → follow-up, with SLAs and ownership.
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3. **Tooling** – moderation dashboards, keyword lists, automation rules, reporting forms.
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4. **Escalation Ladder** – when to engage legal, security, PR, or executive sponsors.
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5. **Post-Incident Review** – retrospectives, comms templates, improvements.
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## Templates
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- Moderator guide with sample responses, tone guidance, and decision trees.
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- Incident log + scoreboard for tracking volume, severity, MTTR.
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- Crisis comms outline for public/partner updates.
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## Tips
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- Publish a transparent policy summary so members know expectations.
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- Rotate moderators to reduce burnout; provide mental health resources.
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- Pair with `launch-community-activation-series` for real-time event safety coverage.
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---
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