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skills/moderation-safety-playbook/SKILL.md

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+---
+name: moderation-safety-playbook
+description: Guidelines and workflows for community moderation, trust & safety, and
+  escalation.
+---
+
+# Moderation & Safety Playbook Skill
+
+## When to Use
+- Launching or scaling moderated forums, chats, or live events.
+- Training moderators, ambassadors, or vendors on policies.
+- Handling escalations, abuse reports, or crisis communications.
+
+## Framework
+1. **Policy Matrix** – code of conduct, content types, enforcement tiers, regional considerations.
+2. **Workflow** – intake → triage → resolution → follow-up, with SLAs and ownership.
+3. **Tooling** – moderation dashboards, keyword lists, automation rules, reporting forms.
+4. **Escalation Ladder** – when to engage legal, security, PR, or executive sponsors.
+5. **Post-Incident Review** – retrospectives, comms templates, improvements.
+
+## Templates
+- Moderator guide with sample responses, tone guidance, and decision trees.
+- Incident log + scoreboard for tracking volume, severity, MTTR.
+- Crisis comms outline for public/partner updates.
+
+## Tips
+- Publish a transparent policy summary so members know expectations.
+- Rotate moderators to reduce burnout; provide mental health resources.
+- Pair with `launch-community-activation-series` for real-time event safety coverage.
+
+---