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skills/community-kpi-dashboard/SKILL.md

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+---
+name: community-kpi-dashboard
+description: Measurement system tracking engagement, health, and business impact of
+  community programs.
+---
+
+# Community KPI Dashboard Skill
+
+## When to Use
+- Establishing community OKRs or executive scorecards.
+- Reporting on quarterly community performance.
+- Tying community metrics to pipeline, retention, or product adoption.
+
+## Framework
+1. **Health Metrics** – member growth, activation rate, return visitors, content contributions.
+2. **Engagement Metrics** – participation per program, thread depth, event attendance, response SLAs.
+3. **Advocacy Metrics** – champions created, referrals, case studies, beta participation.
+4. **Business Impact** – influenced pipeline, expansion rate, churn reduction, product usage deltas.
+5. **Trust & Safety** – moderation actions, escalation time, sentiment shifts, NPS.
+
+## Templates
+- BI dashboard schema with recommended charts + filters.
+- KPI definition sheet detailing owners, data sources, refresh cadence.
+- Executive digest template translating stats into decisions/asks.
+
+## Tips
+- Blend qualitative highlights with quantitative charts for context.
+- Instrument campaigns/programs with UTM or CRM links to show attribution.
+- Pair with `design-community-strategy` to keep KPIs aligned to objectives.
+
+---