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skills/closed-loop-community-playbook/SKILL.md

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+---
+name: closed-loop-community-playbook
+description: Processes for routing community insights/actions and communicating outcomes
+  back to members.
+---
+
+# Closed-Loop Community Playbook Skill
+
+## When to Use
+- After capturing member insights or escalations that require action.
+- Coordinating follow-up between community, product, CS, and marketing teams.
+- Demonstrating accountability to members via updates and celebrations.
+
+## Framework
+1. **Intake & Qualification** – log insight ID, theme, severity, evidence, member metadata.
+2. **Routing** – assign accountable owner, squad, and due date with SLA tiers.
+3. **Action Plan** – outline fix/enhancement, dependencies, success metrics, and comms plan.
+4. **Member Comms** – draft acknowledgement, progress updates, and completion announcements.
+5. **Retrospective** – record outcomes, lessons, and new opportunities.
+
+## Templates
+- Insight/action tracker with columns for owners, stage, and communication status.
+- Member update email/DM templates for acknowledgment, progress, completion.
+- Quarterly accountability report summarizing closed-loop wins.
+
+## Tips
+- Tag insights by member cohorts to personalize updates.
+- Celebrate shipped improvements publicly to reinforce participation value.
+- Pair with `run-member-insight-sprint` so every campaign produces accountable actions.
+
+---