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skills/account-health-framework/SKILL.md

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+---
+name: account-health-framework
+description: Use to score accounts, flag risks, and standardize remediation triggers.
+---
+
+# Account Health Framework Skill
+
+## When to Use
+- Building dashboards or scorecards for CS/account management reviews.
+- Triggering proactive outreach based on usage, sentiment, or commercial shifts.
+- Aligning leadership on what defines green/yellow/red customers.
+
+## Framework
+1. **Signal Library** – define categories (product usage, support, sentiment, executive alignment, commercial).
+2. **Weighting & Thresholds** – assign weights and thresholds per segment/tier.
+3. **Automation Hooks** – map scores to alerts, workflows, and CRM fields.
+4. **Play Mapping** – connect each tier to recommended plays and owners.
+5. **Review Cadence** – set refresh frequency, calibration sessions, and feedback loops.
+
+## Templates
+- **Health Scorecard**: See `assets/health_scorecard.md` for calculation and components.
+- **Risk/opportunity matrix** with recommended plays.
+- **Alert + workflow checklist** for RevOps.
+
+## Tips
+- Tune weights by segment to avoid false positives.
+- Include qualitative inputs (exec sentiment, champion strength) to supplement data.
+- Audit data sources quarterly to maintain trust in the score.
+
+---