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commands/build-success-plan.md

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+---
+name: build-success-plan
+description: Produces a joint success plan with milestones, KPIs, stakeholders, and expansion hooks.
+usage: /account-management:build-success-plan --account "Acme Corp" --horizon 2q --include-expansion true
+---
+
+# Command: build-success-plan
+
+## Inputs
+- **account** – customer/account name or ID.
+- **horizon** – time window (quarter, 2q, year).
+- **include-expansion** – true/false to automatically layer in upsell plays.
+- **stakeholders** – optional list of customer/internal execs to highlight.
+- **metrics** – optional KPIs to emphasize (time-to-value, adoption, ROI, NPS).
+
+## Workflow
+1. **Context Intake** – pull objectives, usage, sentiment, open projects, and exec notes.
+2. **Milestone Drafting** – translate objectives into measurable milestones with KPIs + owners.
+3. **Play Attach** – recommend adoption, expansion, or advocacy plays aligned to milestones.
+4. **Governance Design** – set review cadence, communication plan, and escalation paths.
+5. **Packaging** – output plan doc + QBR-ready summary.
+
+## Outputs
+- Joint success plan with objectives, milestones, KPIs, owners, timelines.
+- Governance checklist (cadence, meetings, communication).
+- Expansion opportunities mapped to milestones.
+
+## Agent/Skill Invocations
+- `success-planner` – facilitates design + alignment.
+- `relationship-director` – ensures executive engagement and narratives.
+- `account-health-analyst` – injects health metrics and signals.
+- `success-planning-framework` skill – provides templates + rubric.
+- `expansion-playbook` skill – surfaces upsell/cross-sell motions.
+
+---